Frequently Asked Questions
For a list of frequently asked questions, click here.
For information regarding luggage allowances or lost, delayed, or damaged luggage please contact your airline.
For information regarding permitted and non-permitted items, click here.
There is no porter service at the airport, however luggage carts are provided by the Ottawa International Airport Authority for use free of charge.
The Canadian Air Transport Security Authority (CATSA) is responsible for air security including pre-board passenger and baggage security screening at all Canadian Airports.
Click here for information on permitted and non-permitted items.For items accidentally left behind at the pre-board security screening check-point, please contact the Lost and Found office at 613-248-2054 or visit their counter on level 1 of the terminal.
Contact CATSA directly:
Customs & Immigration
The Canada Border Services Agency is responsible for enhancing Canadian security and protecting Canadian borders by managing the access of goods and people into Canada. All passengers arriving on a direct flight from a foreign destination must clear Canada Customs and Immigration in Ottawa.
Canada Border Services Agency
U.S. Customs and Border Protection is responsible for protecting citizens of the United States by preventing terrorists and terrorist weapons from entering the United States. All passengers leaving Ottawa on a direct flight to the United States clear U.S. Customs in Ottawa prior to boarding their flight.
U.S. Customs and Border Protection
Opens at 5 a.m. daily
Lost & Found
For articles lost in the passenger terminal building, on the airport property, or at the security pre-board screening check point, please contact the Lost and Found office at 613-248-2054 or visit their counter on level 1 of the terminal.
For lost luggage or articles left on an airplane, please refer to your airline.
For articles left in a taxi on the way to the airport, please refer to the taxi cab company you used to get to the airport.
For articles left in a WestWay Airport Taxi, please refer to the taxi dispatch on the inner curb of the arrivals roadway or call 613-523-1234.
Each organization operating out of the airport is responsible for their own hiring. As such, we suggest you visit their website or contact each agency directly to discuss employment opportunities. For more information, please visit the Employment Opportunities section of our website.
General Comment or Inquiry
The Ottawa International Airport Authority appreciates all comments. Please note however that comments are replied to during regular business hours. Should you require immediate assistance, please search the airport’s website or contact your airline for the specific information you require.
9am to 9pm daily.
613-248-2125 or 613-248-2141
8am to 4pm Monday to Friday
Write to us:
1000 Airport Parkway Private
Ottawa ON K1V 9B4