HAPPY CUSTOMERS GIVE OTTAWA INTERNATIONAL AIRPORT TOP MARKS FOR CUSTOMER SERVICE
March 10, 2009 (Ottawa) – Ottawa International Airport was again recognized by customers for its excellent customer service in the results of Airports Council International’s(ACI) Airport Service Quality (ASQ) program.
For the fourth consecutive year, Ottawa placed 2nd overall for worldwide airports that serve between 0 and 5 million passengers.
“We know that as more airports join the program, the bar gets consistently higher which makes this result even more meaningful”, said Paul Benoit, Airport Authority President and CEO. He continued, “Every airport employee and volunteer who goes out of their way to make a difference for our customers shares in this award”.
Airport Authority Chairman, J. Peter Vice was also delighted with the result. “I would like to thank the clients for their feedback and the airport community for their dedication. Recognition from our customers is the highest honour we can receive, and we look forward to continued excellence in 2009”.
ASQ is a worldwide customer satisfaction program that allows airports to benchmark their customer service offering against other airports through a survey that measures more than 30 aspects of the various services that are experienced in an airport. In 2008, 108 airports from around the world participated in ASQ.
OMCIAA operates Ottawa International Airport without government subsidies under a 60-year lease transfer agreement with Transport Canada. The OMCIAA’s mandate is to manage, operate and develop airport facilities and lands in support of the economic growth of the National Capital Region.