OTTAWA INTERNATIONAL AIRPORT CONTINUES TO WOW ITS CUSTOMERS

Release date: 
27 February 2008 :00am
It was announced by Airports Council International (ACI) of Geneva, Switzerland, that the Ottawa International Airport was again recognized by its customers for having outstanding customer service in 2007 as measured by the Airport Service Quality (ASQ) survey program.

ASQ, which is administered by Airports Council International, is a worldwide customer satisfaction program that allows airports to benchmark their customer service offering against other airports. The program included surveys for 90 airports worldwide in 2007.

For the third consecutive year, Ottawa placed 2nd overall for worldwide airports that serve between 0 and 5 million passengers.

“To be recognized as consistently meeting our clients’ expectations is very gratifying” said Paul Benoit, Airport Authority President and CEO. He continued, “This award is a tribute to the Airport Authority employees, the airlines and all employees across the campus who continually strive to provide excellent customer service.”

Airport Authority Chairman, J. Peter Vice, expressed his pleasure with the award as well. “The Airport has been a part of the ASQ program for three years, and each year our customers have confirmed that we are providing outstanding service. What a tremendous honour.”

The Airport Authority will continue its participation in the ASQ program in 2008.

OMCIAA operates Ottawa International Airport without government subsidies under a 60-year lease transfer agreement with Transport Canada. The OMCIAA’s mandate is to manage, operate and develop airport facilities and lands in support of the economic growth of the National Capital Region. Its state-of-the-art passenger terminal building opened for business on October 12, 2003, and is being expanded to accommodate growth in passenger volumes.

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