Roadway leading to the airport

First Time Flyers

Flying for the first time, or the first time in a long time, can be intimidating. Here are some tips that we hope will make the experience easier.

The Terminal
Ottawa International Airport has one terminal comprised of three levels. Level one is the arrivals level, level two is security screening, and level three is check-in. The terminal is equipped with washrooms, food and beverage outlets, and stores. There are several payphones, water fountains, and bank machines throughout the airport.

Check-in
Arrive at the airport early and give yourself plenty of time for the check-in process. Passengers are recommended to arrive at the airport at least 2 hours before boarding a domestic or transborder flight and 3 hours before boarding an international flight. The check-in counters are located on level 3 and airline personnel are available to assist you.

Baggage
Baggage allowances vary from airline to airline. Contact your airline for information regarding the weight and size restrictions of your luggage and the total number of pieces you are permitted. Valuables should be packed in your carry-on luggage. For a list of permitted and non-permitted, please visit the Canadian Air Transportation Security Authority’s website at www.catsa.gc.ca

ID Requirements
All passengers must present acceptable identification documents prior to boarding an aircraft. For more information on the identification requirements, visit www.passengerprotect.gc.ca

Security Screening
All passengers must undergo security screening prior to boarding an aircraft. The security screening process is handled by the Canadian Air Transportation Security Authority. For more information, vist www.catsa.gc.ca

Gates
Once you have passed through the security screening check-point, locate your gate. If you have time prior to boarding, you may wish to visit one of our food and beverage outlets or perhaps do some shopping. Listen for the announcements pertaining to your flight.

Boarding
Airline personnel will announce when your flight is boarding. Follow their instructions.

Arriving in Ottawa
Passengers arriving in Ottawa from within Canada claim their luggage in the public area of the terminal at carrousels 3 and 4. Passengers arriving from outside of Canada must claim their luggage within the Canada Customs hall and proceed through customs and immigration prior to exiting into the arrivals area of the terminal.