Roadway leading to the airport

Special Assistance

Limited Mobility
Passengers with limited mobility requiring assistance are asked to contact their airline prior to arrival at the airport. They will make the necessary arrangements for assistance as required. For the contact information of airlines operating out of the Ottawa Airport, click here.

Accessible parking is available on all levels of the Parkade and in the Long Term/Overheight lot. For rates, click here.

Specific spaces on both the arrivals and departures curbs are reserved for drivers who possess a valid accessible parking permit and who need to leave their car unattended temporarily - 20 minute maximum.

For those who do not have the necessary permit but are driving passengers who require assistance getting into the terminal, please make prior arrangements with the Parking Administration Office at 613-248-2000 ext. 1197, 613-248-2000 ext. 1135 or 613-248-2000 ext. 1130.

Public transit is offered through OC Transpo and the bus route servicing the airport uses low-floor, fully accessible buses that accommodate wheelchairs. More information is available at

Accessible taxis are available upon request. For more information, contact 613-523-1234.

For information on the Priority Patient Transfer Service, contact 1-866-561-PPTS (7787) or visit

There are a limited number of rental cars that can accommodate wheelchairs and that are fitted with hand controls. Customers are asked to make arrangements at least 48 hours in advance. A list of car rental companies operating out of the Ottawa Airport is available by clicking here.

Hearing/Visual Impairments
For the hearing impaired, TTY phones are located throughout the terminal and electronic signs display flight information and emergency notices.

The airport is fitted with many special features including tile patterns and specially textured flooring that assist people with visual impairments. Elevators are equipped with Braille and voice announcements.

Service Animals
Service animals are permitted in the airport; owners can take their dogs for toileting across the street from the terminal to the designated grassed area at the south end in front of the Parkade.

For information on flying with your service animal, please contact your airline.